Terms and Conditions
Ordering and Payment
Click on the item(s) of your choice, and add them to your cart. Postage costs will be added once you have selected your country and will be based on weight. Taz Pollard Ceramics offers secure online payment through PayPal, and transactions are processed on PayPals secure servers. After placing an order, we will send an email confirmation that your order has been received.
For orders within the United Kingdom please allow up to 3 weeks for delivery, Although most orders are dispatched within a week. For bespoke / made to order items delivery time is approximately 4 weeks, please contact us on firstname.lastname@example.org to discuss your requirements. Items will be delivered by Royal Mail. So that you know your goods are on their way, we will email you to confirm dispatch. Once items have been dispatched, we accept no liability for any delay incurred by the postal service. For overseas orders please contact us on email@example.com for more information.
If you are not happy with any product you have chosen you are entitled to cancel your order under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the product (excluding bespoke / made to order products). Should you wish to cancel your order prior to dispatch, please contact us on firstname.lastname@example.org. If your order has already been dispatched please follow the procedure below for making returns.
Returns Policy and Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, please contact us within 8 working days of receiving the parcel by email at email@example.com. Please note that all items need to be returned within 14 working days in the same condition that they were received and that bespoke / made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. This does not affect your statutory rights.
When placing an order you will automatically be added to our mailing list. We send infrequent mail and will not share your details with anyone. However, should you wish not to receive mailings please inform us by email on firstname.lastname@example.org and we will remove you from our mailing list.
Content and Copyright
The content and images of this site, including images, designs, logos and text are the copyright of Taz Pollard Ceramics. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited.
Taz Pollard, 1 Pear Tree Way, Landkey, Devon, EX32 0UH